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terms and conditions
ALICE HOLIDAY TOURS - Terms and Conditions.
Please take the time to read and understand the Terms and Conditions of Travel set out below before confirming your reservation with Alice Holiday Tours. You should read and understand the specific health and fitness requirements for each tour you intend to undertake.
1. The agreement
All bookings are made with Alice Holiday Tours (ABN 30 428 012 729 ). You agree to read and accept these Terms and Conditions by booking a tour. The information presented in our brochures, website or emails is to the best of our knowledge and correct at the time of publication. However, changes beyond our control may have occurred concerning prices, itineraries, duration and tour content. Surcharges may apply.
2. Validity
Dates, itineraries, transfers and prices are valid from 01 March 2021 until 28 February 2034. All prices are in Australian Dollars and include GST.
3. Baggage No baggage allowed
4. Payment policy
-To confirm your tour reservation with Alice Holiday Tours for multi-day tours, a non-refundable 30% deposit is required when booking. The remaining balance is due no later than 60 days before departure. All bookings made less than 60 days before departure must be paid for in full at the time of booking.
-The total payment is required when booking to confirm your tour reservation with Alice Holiday Tours.
All credit card and PayPal payments incur a 6% to 6.5% surcharge. This surcharge is subject to change without notice.
All bookings made via Travel Agents or other booking partners may be subject to payment terms.
Alice Holiday Tours reserves the right to resell seats without warning if you fail to finalise payment within the prescribed times.
5. Cancellation by you
-Tour Cancellation by you
Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event you should cancel for any reason. Cancellations must be advised in writing.• 60+ days before departure – 50% of the total tour price, excluding booking fees. • 0 - 60 days before departure – 100% of the total tour price, excluding booking fees.
Alice Holiday Tours will offer a one-time fee-free change for a reservation to change to a voucher. The voucher is valid for 12 months from your scheduled tour or transfer date. Re-booking is subject to availability. Changes must be made at least 30 days before travel, or standard cancellation policies will apply.
6. Cancellation by Alice Holiday Tours
Safety is our priority, and Alice Holiday Tours may sometimes have to cancel a tour or service. If we do have to cancel, every effort will be made to offer a suitable alternative. If the alternative is unsuitable, Alice Holiday Tours will fully refund your tour price.
Alice Holiday Tours reserves the right to cancel a tour, arrange an alternative operator (if possible) if group numbers are insufficient, or combine tours of differing standards if low numbers endanger a scheduled departure being cancelled. In this instance, guests will always be upgraded to a higher standard product. Guests travelling on tour with upgraded guests will not be entitled to refunds in these instances. Alice Holiday Tours reserves the right to have multi-level pricing on products where it is necessary to ensure guests' travel plans are not disrupted.
In circumstances where the cancellation is due to external factors beyond Alice Holiday Tours' control, any potential refund will be less any unrecoverable cost we may have incurred.
7. Booking amendments
Due to the complexity, staff time and communication costs of the booking process, the following amendment charges will apply for tours ;
• 8+ days before departure – $50 (including GST) plus any difference in price between the original booking and the new date/tour which is selected.
• Changes made within seven days of the scheduled departure – will incur full cancellation fees, and passengers will be required to pay the full cost of any new tour booked.
8. Reconfirming your tour/transfers Passengers must reconfirm their pick-up location; please write to admin@aliceholidaytours.com.au.Alice Holiday Tours will not be held responsible for any costs incurred due to changes in pick-up details if reconfirmation is not made.
9. What you will need to bring
We recommend that you research the temperature of Central Australia before you start packing. A torch (flashlight), a wide-brimmed hat, sunscreen, insect repellent, fly net (summer), medication (if required), a water bottle (at least 1.5 litres), walking shoes/boots (we do a lot of walking/climbing), warm clothing (winter), toiletries, insect and flies repellent, swimwear (summer), towel, camera (plus extra batteries/memory cards), Travel Voucher/Ticket and a great sense of adventure.
Passengers are welcome to bring their beverages if they wish.
10. Privacy policy
Alice Holiday Tours understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tour products. From time to time, we may have to pass your details on to our agents, service providers or other suppliers to enable us to deliver our service. We educate our staff about
the requirements of the National Privacy Principles and the Privacy Act.
11. Health and medical requirements
Due to the vast distances travelled on tour, we may be many hours from medical facilities.
You and your agent are responsible for declaring any known medical condition(s) at the time of booking. Alice Holiday Tours reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation.
Upon joining a tour, Alice Holiday Tours requires you to re-confirm any medical condition(s) to your guide, and enough medication should be carried for the duration of your tour (cold storage is available).
A certain level of fitness is required for all tours. To ensure that you enjoy your time on tour with Alice Holiday Tours, you should be able to walk at least 6km (3.7 miles) unaided over rough, uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance. You must disclose this when booking if you cannot meet the required level.
Regarding health and safety, Alice Holiday Tours reserves the right to refuse travel due to any medical conditions and/or fitness level we deem necessary. Outback Elite Tours will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties as a result of refusal to travel due to non-disclosure.
We recommend you discuss medical or fitness concerns with our staff before booking.
Travel Insurance for all guests.
12. Dietary Requirements & Food Allergies
All Alice Holiday Tours menus are designed to be well-balanced and healthy to provide the necessary sustenance for you to enjoy and participate in your tour. If you have any food allergies or specific dietary needs, please contact Alice Holiday Tours to discuss these requirements, and we will advise you if they can be catered for. As we operate in remote parts of Australia, certain foods are not always readily available. We may have to substitute our menus as supply dictates. Therefore, we cannot guarantee all ingredients contained in these alternatives. In these instances, Alice Holiday Tours will advise you to provide your supplementary food/snacks, depending on your specific requirements.
13. Change of itinerary
Alice Holiday Tours reserves the right to amend or alter tour times, itineraries, and fares for its products as circumstances, weather, road conditions, time of year, and operational reasons occur. Any personal expenses incurred due to any delays or alterations of any tours, whether caused by mechanical failure, accident, weather or any other unforeseen circumstances, is your responsibility. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services.
Individual Aboriginal location visits cannot be guaranteed for cultural reasons. If a location or host is unavailable, alternative experiences of a similar nature will first be sought. Failing this, refunds will be offered for this component only. No compensation for additional driving or time lost due to such changes will be considered.
14. Acceptance of risk
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Camping, hiking and passing the time outside may increase your risk of exposure to these dangers. Safety is Alice Holiday Tours' number one priority, and all our guides are highly trained to ensure passenger safety at all times.
All passengers participating in an Alice Holiday Tours tour do so at their own risk. Alice Holiday Tours can accept no responsibility for any loss, damage, delay, injury, or accident sustained whilst travelling with us. All passengers must sign and acknowledge these Terms and Conditions before departure, acknowledging that they know the increased risks associated with adventure travel. If you would like a copy of this in advance, please contact us.
The minimum age for children travelling with Alice Holiday Tours is eight (8) years (unless agreed differently, directly with Alice Holiday Tours at the time of booking) at the time of travel. An adult or caregiver must always accompany all passengers under eighteen (18) years of age. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must wear shoes at all times, use sunblock and wear hats. (Children under the age of 8 will have to sit on a booster seat provided by passengers or upon request by Alice Holiday Tours)
15. Limitation of liability
We contract with a network of third-party companies and individuals to assist in operating our tours. Alice Holiday Tours works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer beyond our control. Passengers should note that adventure travel involves a higher-than-normal risk, and a signed release may be required from all participants from some of our activity providers.
16. Authority on tour
Alice Holiday Tours pride itself on the very high standard of our guides. Alice Holiday Tours is an Accredited tourism operator based in the Northern Territory. All guides have a sound knowledge of the local area, focusing on its history, Aboriginal culture, geology and the natural environment.
Passengers must always follow the tour guide's instructions and directions, particularly about actions and behaviour in National Park areas, Aboriginal communities, and areas with elevated hazards, risks, and emergencies. Non-compliance with directions from the tour guide or other authority may result in the passengers being refused onward travel with no right to refund.
17. Photos & marketing
You consent to Alice Holiday Tours using images of you taken during the tour for advertising and other promotional purposes in any medium we require. You agree that using these images is without recourse to you and compensation to you.
18. Smoking
Government regulations prohibit smoking, including e-cigarettes, inside tour vehicles. Please restrict smoking to the stops en route.
19. NT Park Pass
NT Park pass fees are not included. However, if you have difficulties organising park passes, please inform the driver when you get into the bus. We will organise alternative steps.
20. Applicable law
The Northern Territory, Australia's laws govern these Terms and Conditions. Any disputes concerning a tour or these Terms and Conditions must be initiated in the courts of The Northern Territory, Australia.
21. Updating terms and conditions and the conditions of travel
Alice Holiday Tours reserves the right to update and/or alter travel conditions and fine print at any time. It is the agents' and passengers’ responsibility to be familiar with the most up-to-date travel conditions, which are available on our website.
22. Registered address
Alice Holiday Tours46, Lovegrove Drive, Araluen,0870NT, AUSTRALIA
Please take the time to read and understand the Terms and Conditions of Travel set out below before confirming your reservation with Alice Holiday Tours. You should read and understand the specific health and fitness requirements for each tour you intend to undertake.
1. The agreement
All bookings are made with Alice Holiday Tours (ABN 30 428 012 729 ). You agree to read and accept these Terms and Conditions by booking a tour. The information presented in our brochures, website or emails is to the best of our knowledge and correct at the time of publication. However, changes beyond our control may have occurred concerning prices, itineraries, duration and tour content. Surcharges may apply.
2. Validity
Dates, itineraries, transfers and prices are valid from 01 March 2021 until 28 February 2034. All prices are in Australian Dollars and include GST.
3. Baggage No baggage allowed
4. Payment policy
-To confirm your tour reservation with Alice Holiday Tours for multi-day tours, a non-refundable 30% deposit is required when booking. The remaining balance is due no later than 60 days before departure. All bookings made less than 60 days before departure must be paid for in full at the time of booking.
-The total payment is required when booking to confirm your tour reservation with Alice Holiday Tours.
All credit card and PayPal payments incur a 6% to 6.5% surcharge. This surcharge is subject to change without notice.
All bookings made via Travel Agents or other booking partners may be subject to payment terms.
Alice Holiday Tours reserves the right to resell seats without warning if you fail to finalise payment within the prescribed times.
5. Cancellation by you
-Tour Cancellation by you
Due to the extensive planning and costs associated with touring, the following cancellation fees will apply in the event you should cancel for any reason. Cancellations must be advised in writing.• 60+ days before departure – 50% of the total tour price, excluding booking fees. • 0 - 60 days before departure – 100% of the total tour price, excluding booking fees.
Alice Holiday Tours will offer a one-time fee-free change for a reservation to change to a voucher. The voucher is valid for 12 months from your scheduled tour or transfer date. Re-booking is subject to availability. Changes must be made at least 30 days before travel, or standard cancellation policies will apply.
6. Cancellation by Alice Holiday Tours
Safety is our priority, and Alice Holiday Tours may sometimes have to cancel a tour or service. If we do have to cancel, every effort will be made to offer a suitable alternative. If the alternative is unsuitable, Alice Holiday Tours will fully refund your tour price.
Alice Holiday Tours reserves the right to cancel a tour, arrange an alternative operator (if possible) if group numbers are insufficient, or combine tours of differing standards if low numbers endanger a scheduled departure being cancelled. In this instance, guests will always be upgraded to a higher standard product. Guests travelling on tour with upgraded guests will not be entitled to refunds in these instances. Alice Holiday Tours reserves the right to have multi-level pricing on products where it is necessary to ensure guests' travel plans are not disrupted.
In circumstances where the cancellation is due to external factors beyond Alice Holiday Tours' control, any potential refund will be less any unrecoverable cost we may have incurred.
7. Booking amendments
Due to the complexity, staff time and communication costs of the booking process, the following amendment charges will apply for tours ;
• 8+ days before departure – $50 (including GST) plus any difference in price between the original booking and the new date/tour which is selected.
• Changes made within seven days of the scheduled departure – will incur full cancellation fees, and passengers will be required to pay the full cost of any new tour booked.
8. Reconfirming your tour/transfers Passengers must reconfirm their pick-up location; please write to admin@aliceholidaytours.com.au.Alice Holiday Tours will not be held responsible for any costs incurred due to changes in pick-up details if reconfirmation is not made.
9. What you will need to bring
We recommend that you research the temperature of Central Australia before you start packing. A torch (flashlight), a wide-brimmed hat, sunscreen, insect repellent, fly net (summer), medication (if required), a water bottle (at least 1.5 litres), walking shoes/boots (we do a lot of walking/climbing), warm clothing (winter), toiletries, insect and flies repellent, swimwear (summer), towel, camera (plus extra batteries/memory cards), Travel Voucher/Ticket and a great sense of adventure.
Passengers are welcome to bring their beverages if they wish.
10. Privacy policy
Alice Holiday Tours understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tour products. From time to time, we may have to pass your details on to our agents, service providers or other suppliers to enable us to deliver our service. We educate our staff about
the requirements of the National Privacy Principles and the Privacy Act.
11. Health and medical requirements
Due to the vast distances travelled on tour, we may be many hours from medical facilities.
You and your agent are responsible for declaring any known medical condition(s) at the time of booking. Alice Holiday Tours reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation.
Upon joining a tour, Alice Holiday Tours requires you to re-confirm any medical condition(s) to your guide, and enough medication should be carried for the duration of your tour (cold storage is available).
A certain level of fitness is required for all tours. To ensure that you enjoy your time on tour with Alice Holiday Tours, you should be able to walk at least 6km (3.7 miles) unaided over rough, uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance. You must disclose this when booking if you cannot meet the required level.
Regarding health and safety, Alice Holiday Tours reserves the right to refuse travel due to any medical conditions and/or fitness level we deem necessary. Outback Elite Tours will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties as a result of refusal to travel due to non-disclosure.
We recommend you discuss medical or fitness concerns with our staff before booking.
Travel Insurance for all guests.
12. Dietary Requirements & Food Allergies
All Alice Holiday Tours menus are designed to be well-balanced and healthy to provide the necessary sustenance for you to enjoy and participate in your tour. If you have any food allergies or specific dietary needs, please contact Alice Holiday Tours to discuss these requirements, and we will advise you if they can be catered for. As we operate in remote parts of Australia, certain foods are not always readily available. We may have to substitute our menus as supply dictates. Therefore, we cannot guarantee all ingredients contained in these alternatives. In these instances, Alice Holiday Tours will advise you to provide your supplementary food/snacks, depending on your specific requirements.
13. Change of itinerary
Alice Holiday Tours reserves the right to amend or alter tour times, itineraries, and fares for its products as circumstances, weather, road conditions, time of year, and operational reasons occur. Any personal expenses incurred due to any delays or alterations of any tours, whether caused by mechanical failure, accident, weather or any other unforeseen circumstances, is your responsibility. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services.
Individual Aboriginal location visits cannot be guaranteed for cultural reasons. If a location or host is unavailable, alternative experiences of a similar nature will first be sought. Failing this, refunds will be offered for this component only. No compensation for additional driving or time lost due to such changes will be considered.
14. Acceptance of risk
Australia has many dangerous creatures, extreme weather conditions and often varying terrain. Camping, hiking and passing the time outside may increase your risk of exposure to these dangers. Safety is Alice Holiday Tours' number one priority, and all our guides are highly trained to ensure passenger safety at all times.
All passengers participating in an Alice Holiday Tours tour do so at their own risk. Alice Holiday Tours can accept no responsibility for any loss, damage, delay, injury, or accident sustained whilst travelling with us. All passengers must sign and acknowledge these Terms and Conditions before departure, acknowledging that they know the increased risks associated with adventure travel. If you would like a copy of this in advance, please contact us.
The minimum age for children travelling with Alice Holiday Tours is eight (8) years (unless agreed differently, directly with Alice Holiday Tours at the time of booking) at the time of travel. An adult or caregiver must always accompany all passengers under eighteen (18) years of age. While all care is taken, the responsibility of children on tour rests entirely with the parent or caregiver. All passengers, including children, must wear shoes at all times, use sunblock and wear hats. (Children under the age of 8 will have to sit on a booster seat provided by passengers or upon request by Alice Holiday Tours)
15. Limitation of liability
We contract with a network of third-party companies and individuals to assist in operating our tours. Alice Holiday Tours works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients, and we cannot be held responsible for personal injury or sickness to any customer beyond our control. Passengers should note that adventure travel involves a higher-than-normal risk, and a signed release may be required from all participants from some of our activity providers.
16. Authority on tour
Alice Holiday Tours pride itself on the very high standard of our guides. Alice Holiday Tours is an Accredited tourism operator based in the Northern Territory. All guides have a sound knowledge of the local area, focusing on its history, Aboriginal culture, geology and the natural environment.
Passengers must always follow the tour guide's instructions and directions, particularly about actions and behaviour in National Park areas, Aboriginal communities, and areas with elevated hazards, risks, and emergencies. Non-compliance with directions from the tour guide or other authority may result in the passengers being refused onward travel with no right to refund.
17. Photos & marketing
You consent to Alice Holiday Tours using images of you taken during the tour for advertising and other promotional purposes in any medium we require. You agree that using these images is without recourse to you and compensation to you.
18. Smoking
Government regulations prohibit smoking, including e-cigarettes, inside tour vehicles. Please restrict smoking to the stops en route.
19. NT Park Pass
NT Park pass fees are not included. However, if you have difficulties organising park passes, please inform the driver when you get into the bus. We will organise alternative steps.
20. Applicable law
The Northern Territory, Australia's laws govern these Terms and Conditions. Any disputes concerning a tour or these Terms and Conditions must be initiated in the courts of The Northern Territory, Australia.
21. Updating terms and conditions and the conditions of travel
Alice Holiday Tours reserves the right to update and/or alter travel conditions and fine print at any time. It is the agents' and passengers’ responsibility to be familiar with the most up-to-date travel conditions, which are available on our website.
22. Registered address
Alice Holiday Tours46, Lovegrove Drive, Araluen,0870NT, AUSTRALIA